Booking Conditions

• Minimum 2 nights booking for all properties except one bedroom apartments
• Whilst we will make every effort to provide you with the accommodation described in our booking confirmation, we must reserve the right to amend, vary or cancel any booking.
• Prices may be subject to change without notice - when advised in writing to you prices will not change for your accommodation.
• Bookings will not be confirmed until a 25% deposit is received. Bookings not confirmed within 10 days, may be cancelled and re-booked by BGHR
• All tariffs include Australian GST
• Most properties have a 2 night minimum, on week-ends, long week-ends and public holidays owners may require more than 2 night minimum
• Standard check-in time is 3pm on the day of arrival and check-out time is 10am during December and January. 12 noon check-in and check-out on weekends from November to February. Any variation to ckeck-in and check-out times must be arranged with BGHR prior to commencing your stay. Late check-outs will incur a late check-out fee.
• December & January Summer bookings cancelled once final payment is due, the full amount will not be refunded unless the property is re-booked.
• BGHR is not responsible if the chosen accommodation does not "meet" the expected
  style of accommodation required.
• It is the guest's responsibility to read all terms and conditions of their booking. BGHR will not be held responsible for failure of utilities and essential services such as gas, electricity and water, nor appliances, should they cease to function. However, should it be made known to us, every attempt will be made by BGHR to contact the appropriate authorities to report such incidences and have supplies restored. Please report any failures to BGHR as soon as these become evident, and we will make every attempt to contact the relevant authorities and/or co-ordinate repairs. Immediate repair may be beyond our control.
• No refund or discount will be made for unusable appliances waiting repair.
• Power failures/stoppages are common in this area due to seaside corrosion.
• Call outs identified by BGHR as NON URGENT will incur a call out fee of $50
• With multiple accommodation units/cottages at one property location- BGHR may choose which property is included in the booking.
• Noise at Properties: Only one warning will be issued for noise complaints. 2nd complaint will result in immediate departure from the property with no refund.
• BGHR will debit credit card or send an invoice for extra charges for cleaning, additional guests, extra bedrooms used, lost keys, call outs or damage to property.
• STRICTLY NO FUNCTIONS ALLOWED

Your booking is made in GOOD FAITH by our office but may, under exceptional circumstances be subject to change as may be notified by the owner to us prior to the commencement of booking. We cannot accept responsibility for actions taken by the owner of the property if they cancel a booking; (see our website www.bgholidayrentals.com.au for booking policy conditions. We cannot accept responsibility for actions taken by an owner of the premises outside our control, as in changes to a property, cancellation of a property, or sale of a property. Every reasonable endeavour will be made to offer alternative accommodation of the same standard in the same area, should this occur.

Cancellation Policy

• BGHR reserves the right to cancel a booking at any stage due to unforeseen circumstances.
• Strict policies apply:
• Cancellations notified more than 30 days prior to arrival will incur an administration charge of 15% of total tariff.
• Cancellations notified 30 days or less prior to arrival, will forfeit the full deposit
• Refunds are not possible on ancillary bookings cancelled or varied 7 days or less prior to the date of the service. (eg. Massage, Food, Wine packages)

Responsibilities

• Whilst we take great care in representing properties registered with our service as accurately as possible, because of the variation in business arrangements with individual properties, we cannot accept liability for any act, neglect or fault on the part of the property owner, or for loss, damage, expense, accident or inconvenience whether to property or person as a consequence of services provided by property owners or operators.
• Guests are reminded that they are responsible for the security of their belongings.
• Please ensure your accommodation premises is secure when not occupied.
• Guests will be held responsible for breakages, damages and losses incurred during their stay.
• For your own protection and safety when using wood fires, please exercise special care and ensure that they are left in a safe condition when unattended or when leaving premises.
• Upon vacating premises, please make sure all heating, electric blankets, appliances burners and lights are turned OFF and doors and windows secured.

Please Note:
Most properties registered with our service are smoke and animal free, please see individual properties for details.

We at Barwon Grove Holiday Rentals want to make your stay with us as enjoyable as possible, and we assure you that we will be working hard to do this. However, you will appreciate that to do this, and to also maintain the standards of the properties for you and for future guests, we have to have some guidelines.These are based upon accepted industry practice, and normal careful use of the property to avoid damage.

IT IS MOST IMPORTANT THAT THE NUMBER OF GUESTS STAYING IN THE PROPERTY IS AS PER YOUR BOOKING REQUEST. This is an occupational health and safety issue relating to fire safety issues.

All properties are different, and some have special instructions to allow you to operate the utilities and services or for safety reasons. These are in the manual provided in the property, please make yourself aware of these instructions. Instruction books for appliances in the properties are located in the kitchen drawers in all properties.

Thank you for your assistance. For further information regarding this policy, please contact one of us for further clarification.

Meryll & John Smith, Barwon Grove Holiday Rentals,
Mail to: PO Box 1071 Barwon Heads, Victoria, 3227
Tel: 03 5254 3263 or 0412 102 145
Email: relaxing@bgholidayrentals.com.au
Website: www.bgholidayrentals.com.au

Schoolies Booking Policy

Barwon Grove Holiday Rentals welcome Schoolies at Ocean Grove and Barwon Heads with some of our owners agreeing to Schoolies bookings. We support Schoolies enjoying a final chill out time at the completion of year 12, and understand that not all year 12 's want to go to Queensland, and just want to go away for a few days or a week with their friends for a break before Christmas and results time. With this in mind we have established the following guidelines:

It should be noted that these are the same guidelines we use for all bookings, with the exception of the bond requirement.

• ALL SCHOOLIES BOOKINGS ARE CHARGED AT PEAK RATES
• $1000 bond
• Parents and Schoolies attend an interview prior to the booking, at the House being rented to establish numbers being accommodated, standard of accommodation, occupational health and safety and housekeeping guidelines
• If all are in agreement, deposit paid at this time with balance of rental due on check in
• Numbers accommodated in house will not exceed numbers agreed on at booking
• Check in and check out times adhered to
• No Smoking inside houses
• Whilst we want you to enjoy your stay, many of these houses are located in residential areas amongst Holiday Homes and noise may be a consideration with neighbours
• A maximum of 3 cars per property
• We provide security patrols during day and evening to ensure your safety and to observe if due consideration is being given to neighbours
• A sign off sheet is required by the person responsible for the booking and the payment for any damage incurred during the booking
• Occupational Health and Safety issues will be covered at time of check in, these include use of gas and gas bottle bbq's, heating and cooling appliances, safety switches etc.
• We also require emergency phone contact details of parents before commencement of booking
• House left in condition it was handed over to those booking
  the House

Privacy Policy

Barwon Grove Holiday Rentals respects the privacy of our Clients. It is the Policy of Barwon Grove Holiday Rentals, that all information collected by us about our Clients is private, and will not be used for anything other than the provision of accommodation and services as requested directly by the Client and/or to satisfy obligations under law.

Barwon Grove Holiday Rentals does not participate in unsolicited advertising mail outs and any personal information collected about Clients, their accommodation or purchases will not be sold or given to 3rd parties for the purpose of unsolicited advertising sales, contacts or market research.

Barwon Grove Holiday Rentals may maintain a list of Clients who have opted in to receive information about special events, and/or accommodation offers.

Clients may inquire about their presence on that list and will be removed from that list immediately upon their confirmed request.

All issues relating to this Privacy Policy should be addressed to:

John & Meryll Smith,
Owners,
Barwon Grove Holiday Rentals
Mail to: PO Box 1071 Barwon Heads, Victoria, 3227
03 5254 3263, 03 5254 2325 or 0412 102 145
Email: relaxing@bgholidayrentals.com.au

Updated January 2008